FAQ

What are the delivery times?

Delivery times for in-stock products vary from 3 to 5 business days. For custom-made products, please discuss expected delivery times with Customer Service ( Contact page ).

Can I return a product?

You can return a product, but for details, please see the Shipping and Returns page or Contacts using the contact information on the Contact page or in your order summary.

Do you also ship outside of Italy?

Of course, fill in the required fields and check the shipping costs directly at Checkout.

What are the accepted payment methods?

You can purchase online with the following payment methods:
– Klarna (interest-free installment purchase)
- Credit card
- Paypal
– Cash on delivery (Italy)
- Bank transfer

Is the jewelry handmade?

Yes, each piece is entirely handmade by Orsola in her Venetian atelier. This means that each creation is unique and may have slight variations from the photos—which are part of its value.

Can I request a custom piece?

Yes, Orsola creates custom pieces. Contacts through the Contact page to tell us about your idea and receive a quote.